FAQ

WHAT SIZE DO I ORDER?

All socks are 100% NIKE and based on the NIKE size chart. Please choose your size based on the shoe size that you typically wear. As the customer, you are 100% responsible for choosing your sock size and making sure it’s the correct size. Any socks purchased that turn out to be the wrong size are at no fault of SWOOSH IT UP and cannot be returned or exchanged once an order is placed it cannot be cancelled.

 

WHEN WILL MY ORDER SHIP?

Each pair of socks are handmade to order  for you. In stock items will be processed in 7-14 business days, not including shipping time, Saturdays + Sundays and/or holidays.


HOW WILL MY ORDER BE SHIPPED?

All orders will be shipped via USPS. Once your order has shipped tracking number will be provided and sent via email. SWOOSH IT UP is not responsible for packages that are lost, stolen or damaged during transit . We do not issue refunds for packages lost or stolen. Also Please make sure your mailing address is correct. We are not responsible for items not received due to an incorrect or an incomplete shipping address. If a package is lost or delayed please contact USPS directly regarding lost, stolen, or damaged items.

 

HOW DO I CARE FOR MY SOCKS?

Do not wash with whites. Wash with like colors in cold water with mild detergent. Dry on low-medium heat.


DO YOU ACCEPT RETURNS?

Due to our made to order approach and hygienic reasons we do not accept returns or exchanges under any circumstances. 

Due to our made to order approach. ALL SALES ARE FINAL.


**SWOOSH IT UP TERMS AND CONDITIONS SUBJECT TO CHANGE.